Direct Courier Solutions
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Terrible Company that Lacks Customer Service Skills
I booked a consignment with this company to have them collect a 4x4 tyre for me in Yorkshire and deliver to the Greater London area. Their prices seemed reasonable and their delivery times - next day in most cases - was great. Because of the size of the tyre, it wasn't wrapped or packaged in any way. I've shipped tyres before and had them collected just as they are. When the driver turned up to collect, he refused to take the tyre because "it's too big and heavy" - it's a 4x4 tyre of course it is heavy! - and "it needs to go on a pallet and be wrapped". I confirmed with customer service that it didn't need to go on a pallet but it would need to be wrapped as per the guidance on their website. Had to pay £10 collection failure fee. Didn't agree with it, but went along and paid the fee since I missed that it had to be wrapped. Collection booked again for Tuesday afternoon and the driver never showed. Finally collected on Wednesday morning and the first thing the driver did was laugh about such a big tyre being wrapped and tore the packaging off. He said it was likely to come off during the shipping anyway. He slapped the shipping label on the tyre and away it went. Tried to work with customer service at Direct Courier Solutions since I paid a £10 collection failure fee when in fact it was collected exactly as it was prepared originally. They've got my money so have no interest in working with me any longer. In the end, I've got the tyre and I'm out an extra tenner however I will not use this company again and have advised everyone I can to do the same.