VinatisUK
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I am happy with the quality of the…
I am happy with the quality of the wines. This was not my first order from Vinatis and I generally like your price/quality ratio. However, I think you should rethink the delivery service you are using. My problem is not that it takes some time for the order to arrive but the way it is handled by the delivery service DPD. They sent an emails notification of the day and time they intend to deliver. There is no option to notify them that nobody is home at their time/date or what to do when nobody is home. So they then dropped the boxes off at a COOP about a mile from my home. I have no car and am not very good carrying 24 bottles so I asked DPD (whose number was given to me by the COOP otherwise I would not know how to contact them) to re-deliver which they promised to do but failed to execute. Meanwhile I received alarming messages of the wine being sent back to Vinatis etc. In the end I had to arrange for a taxi service and personally schlepp the bottles into the taxi and from the taxi into my home. I have never had to do this to receive wine I have ordered from other merchants. Your delivery service as a minimum should provide for the ability to agree with them on a date and time so there is someone home to take delivery, and for delivery instructions when no-one is home such as "hide behind the bushes in the front garden".