Marco Pierre White Restaurants
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Don't Waste Your Time or Money
We purchased a voucher from Buy A Gift to be used at Marco Pierre White in Birmingham. I called 11 times to make the booking, but no one answered the phone so went online and made the booking, in the comments box, I put in our dietary requirements and also put in that I had a voucher. As I hadn't heard anything from the restaurant I took it that the booking was fine. When we got there we were told that we could not use the voucher until after 6 pm and its in the T&C's, I explained that I called the day before - 11 times actually and was asked to prove that, which I did, also it clearly states on the booking that we had a voucher, so why didn't someone call me, they didn't seem to have an answer for that but kept saying that they couldn't take the voucher until after 6, when I asked to speak to the ladies superior, she came out saying the same thing, no level of customer service, just a case of "computer says no", this then went on for about 40 mins after which we were given a table. The whole afternoon was spoilt not just by the situation but more so by how they actually dealt with it, which was just disgraceful. Whilst we were having this merry dance with them, I also witnessed a member of staff in tears because of how a member of the management team spoke to them, again totally disgraceful, no one should reduce anyone to tears in their place of work. I do welcome any comments from Marco Pierre White Restaurant's so please do feel free to contact me. An establishment that we will not be sitting foot in again.