Japan Airlines
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I’ve not flown yet but Ive received…
I’ve not flown yet but Ive received emails each week for months since I booked telling me there’s a seat change. I get random calls all through the day for a split second not enough to answer from JAL. I just called and finally got through after an hour on hold. Just finding the number is impossible on the site and there’s no email anywhere for customer service. I asked why it is that my extra legroom seat I paid extra for was cancelled with no refund and others seem to have kept theirs - I was told it’s first come first serve. Yet when I booked the flight nobody had selected a seat? Email confirmations are in a weird format, the app can’t find my booking and I’m nervous this flight wont even happen. My first call handler when the seat was first change said rather threateningly ‘you haven’t paid for an upgrade’ whilst I had my booking in-front of me detailing the extra cost, and then they said I need to confirm the change or they’ll cancel the booking. Pretty appalled with customer service so far. **edit** Took that first flight, no seat changes offered. The seats in economy have an awful shape to the lower back. I explained this and I was told I’d just have to deal with it and given an extra pillow. 14 hour flight was terrible, got another one to look forward to on the return.