Airport Van Rental
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They look fair but feel foul
During my rental period I became ill and required hospitalization with cellulitis and MRSA (aka "staff infection) of both legs below the knee and was on antibiotic IV's for the the next 5 days. Because the van was due back a day before my scheduled release which was far from certain anyway, I asked a friend to return the vehicle for me. It was a trip of less than 2 miles from my home to the AVR location. To show his appreciation for renting his vehicle for almost a month the station manager there, a fellow named Michael, noted that the driver was not authorized to drive the car and reported me to the corporate office for that offense. In his expression of gratitude and appreciation for my repeat business Michael saw fit to help put me on a DNR list. I'll get this rectified but I want others to know about this manager and his attitude toward those who repeatedly use AVR's services and products and try to build a relationship with them.. At well run consistently growing companies with great reputations both with the public who become their customers and with the public who benefit from their activities as a corportate fellow citizen employees are generally elevated to managerial positions because in part they exericise good judgment and excellent customer relationship skills that are required to build lasting positive relationships that wins repeat business and create goodwill in the cummunity where they reside since all corporations whether they mean to or not are partners building a better community. I wonder what criteria AVR use's to recruit retain and reward a guy like Michael. It doesn't feel like any of the foregoing. I've been in sales for years and my goal was always to create in the client a "wow" moment. That is when the client says "wow" in serendipitous reponse to unexpectedly great service especially if it overcomes the negative consequences of trying to do the right thing or a honest attempt to do that. Activities of this nature strenghten the relationship you are creating with the customer. My reaction to Michael's activity was "you're (expletive deleted) kidding me right"? Truly AVR must have other more worthy goals in mind then the forementioned. Where do they find such highminded folks like Michael? Do they seek to acquire brigands or good people of honor with strong moral compasses? It feels like the former. Beware this location. They smile at you just before they thrust the dagger in your back.