Vietnam Airlines
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Dreadful experience - never again
A complete shambles from start to finish. Having booked our flights from Hanoi to Phu Quoc for November I have received numerous changes to our flight schedule (I only booked Vietnam Airlines over Air Asia due to schedule) making the flights less convenient, Vietnam Airlines have now changed our seat selection (which I had paid for) from adjacent aisle seats to middle seats in different rows. To confuse matters further they also changed our reservation code. I tried to change this in manage bookings, but seat selection was not available and advised to contact their call centre in Vietnam, which would clearly be at great expense to myself. I did find a UK number for Vietnam customer services which I rang but sat on hold for 45 minutes before giving up. And I thought Vietnam Airlines would be a step up from Air Asia - big mistake.