Euroluggage Delivery
View company profile →
Poor communication and damaged luggage
Initial contact was fine, but when it came to filling in the online form stating the contents, flight case contains sports equipment was not an option. The only close option was suitcase but the form wouldn’t submit without me listing at least 1 item of clothing which I hadn’t packed in that case. The auto email came through with the packing labels instantly. I had the intention to print the return labels before leaving home, knowing that I wouldn’t have access to a printer whilst away, but despite several attempts, the auto email didn’t arrive and it required a phone call to customer service for them to forward me the label. The day before Pickup was due I received an email stating the case would be collected the following day which it duly was. At my destination my case was waiting for me, but was damaged, the hard shell having been cracked. I immediately emailed the company with a photo of the damage but 14 days latter still haven’t received a reply. For the return, no email was received advising of the pickup and it took another phone call to customer service to ensure that it was on the list for collection. It arrived home within the 7 day time limit. Overall there was far more stress involved than was necessary, and still no resolution for the damage caused.