Michaels Stores
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Massive self-checkout screens are a disaster
No more 20% off in-store coupons and the new, MASSIVE self-checkout screens are a big NO. Anyone behind you can see all your personal information you are required to enter before scanning your items, and it's lengthy. Then when scanning your items, the total is wrong, i.e. scanning some items twice. I've shopped at Michaels for years after Hobby Lobby discontinued coupons and increased prices. Finally, an associate appeared and said she wasn't "supposed to help" but offered the woman in line behind me the regular checkout option. The associate was attempting to walk me through "how to delete an item the computer rang up twice". I protested, said I didn't realize that I had the option of regular checkout, moved to the associate’s register and checked out. The woman behind me had many items and it would have taken forever if they had forced her to use the self-checkout. This is my last purchase at Michaels, in store or online. Major faux pas to try and upgrade to be trendy. This ain't it folks.