Vietnam Airlines
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AWFUL STILL ONGOING SERVICE - COVID-19 RELATED
My flight to Vietnam back in May got cancelled due to COVID-19. I received an email to say i'd be entitled to a full refund back on 12th April, to which it said i would be paid onto the original card after 3 months from the date of the the refunding ticket. 3 months later i still hadn't received any communication or anything. I tried to call the hotline, which was always busy, my emails frequently got ignored. I ended up calling the London Vietnam office who informed me that in July they were still refunding flights from March....i work in finance for a premium travel company so if they still in fact refunding bookings from March, they either lied to me or if in fact this is true are they even paying their clients back at all? Mid July i get an email to say they've processed my refund (to me that means processed for payment) and that it would take up to 30 business days to reach my account....it still hasn't after this time is up. No one will help me or advise me on the status of this payment and i'd like that money back into my account ASAP. We treat our clients with the utmost respect and it is extremely disappointing that myself and my friends who have all booked separately are still going through this process when it should have been sorted months ago. It really makes me question whether this is a company i would choose to travel with in the future, especially if this doesn't get resolved soon