European Consumer Claims
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Matters appear to be improving
Was informed that as the man dealing with our case is on holiday and the previous lady left we could have an update of our case sent to us that day .This didn't happen and no longer waiting .I've rung and sent messages explaining we need e mails or messages and still nothing .This is so stressful for us both as all we seem to get is ,wheres our monthly payment .As no one does what they say they are going to do ,we are wondering what we are paying for ?.Can someone send the email with the updates on the case please .Today someone rang who is the 3rd case worker so I explained again from scratch ...Update ! Yesterday I got an apology from the company and we appreciate how hard they are trying to sort for us .I will of course keep you posted with an honest review as it appears that things are changing .