Marco Pierre White Restaurants
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Avoid,Avoid,Avoid,
Avoid,Avoid,Avoid, We had a voucher for a two course meal at MPW in Birmingham. We were seated at an unclean table and a chair covered in someone’s hair. After 5 minutes of arrival we were notified that our voucher had been cancelled (even though we had the Virgin experience account details proving the voucher was valid). The staff were unable to provide any assistance and when the issue was referred to the manager he said he would contact their accounts dept and then just left us. After waiting 45 minutes without any response I had to go and find the manager who responded that he couldn’t provide any help. As we were not willing to pay for a meal that had already been paid for we left the restaurant feeling completely let down and given the feeling by the members of staff that we were trying to pull a fast one. I will never ever return to one of these restaurants due to way we were treated. Customer service at its very worst !