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American National Insurance Company
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customer service sucks
I have a term Life policy that was supposed to be 20 year. Payments were 176 monthly. After 10 years payment jumped to 750 monthly. I called to cancel. Called at 11 AM and was told it would be 20 minutes or longer but I could receive a call back so I chose that option. At 5:30 PM I got a call back. When I told the person I wanted to cancel the policy she said she would have to transfer me to another department. I had to jump through the same hoops and when transferred was disconnected. I called back was on hold for over an hour before someone answered. Could not cancel online.