Euroluggage Delivery
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Needs improvement
Needs improvement Some disappointment during the process. Apart from the delivery which was quick and straightforward, the process was a bit bumpy. 1)to start with, when providing details of the content of your luggage, a drop down list with names of accessories appears even if you have none of these items inside your luggage(which was my case) you have to choose at least one of them or you can't move on. Later on, 2 days after payment I was contacted by a ELD staff who asked me to provide a full list of items. Finally I managed to provide a proper list with the items. Filling in the form should be made more simple by asking customers to type in names and numbers of items, instead imposing lists of a accessories and items not even contained in your luggage. 2) the pick up time was supposed to take place between 9am and 17h30,in these days and age can't we have a narrower range of times provided to each customer on the pick-up day, so we do not have to stay all day long at home.By the way the DHL driver arrived at 18h15!! Sorry but its not good enough. 3)The DHL driver was whinging because he had to take the 4 stairs to my flat. I know it is not easy if he had plenty of picking up, and he was by himself. On top of that he had to park on a busy street in Paris and deal with everything by himself. I know its DHL who overuse their staff, but ELD should ensure that good practice is maintained and probably suggest that DHL to provide 2 staff when it's busy. At the end of the day we're paying ELD for the service. If you can't be bothered to carry your parcels to the post office, use the service, but be aware that you can face those problems