Vietnam Airlines
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AWFUL CUSTOMER SERVICE.
AWFUL CUSTOMER SERVICE. We were due to fly in October 2020, returning mid November. Like everybody else this didn’t go ahead due to Covid-19. We have been emailing this company since August trying to get a refund. Not only did they not inform us that the flight had been cancelled, but they are claiming they have refunded us when they’ve done no such thing. Cue back and forth emails every other week trying to find out what’s going on and having no response, I am now going through my credit card company to try and sort this. They should be reported for this, keeping our money for flights that didn’t even go ahead!!! Absolutely disgraceful, it has put us off going to Vietnam and we will most definitely NOT be flying with this company if we do choose to rebook. I recommend you do not have anything to do with this company!