Airport Van Rental
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Horrible experience
Horrible experience! It took almost two hours from the time I called for the shuttle until I drove away in the rental. The first issue we ran into was that the company called us an Uber/Lift to pick us up from the airport, which made us feel obligated to tip the driver. I had called ahead and asked about the additional driver policy and was told there was no charge for up to 4 drivers. When I arrived I was told I would be charged extra just to have one extra driver and that he had to ability to adjust that rate. I explained that I called, showed the agent the call on my phone, but he refused to fix it until I basically demanded he call a manager, whom confirmed their policy had changed and that I should not be charged. The agent then adjusted the rate. Then on the contract I was given the rates did not match the Expedia agreement I had. The agent once again said he could not tell me why and that that was the rate. Once again I asked for a manager, he then gave me a phone number to call the manager who was located in a different office. After holding forever, someone else in their office spoke with me and I emailed them a copy of my Expedia agreement. She said she would receive it and call me back. We sat there waiting, finally I went back to the counter and asked what was going on and he told me she had called him and told him to adjust it, that there was an error in their system and I was being charged a duplicate tax. Horrible horrible customer service. Never again! Stay away!