DENTAKAY DENTAL CLINIC
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Mixed experience
I had my first consultation and treatment done in Antalya in July 2024. There were a lot of negative issues with this – mostly administrative to be honest but also what I saw as poor hygiene control practice and a lack of any effective aftercare. The second visit was to the Nish clinic in Istanbul (I specifically asked not to go back to Antalya). The clinical side of things has been worlds better – the staff at the clinic have been fabulous – especially my ‘liaison’, doctor and nurse. There was a problem with the first lower crowns used but this was sorted out quickly. Aesthetically the new teeth look great. Mechanically they appear to be good although I am not an expert and I guess time will tell. The big problem on the second visit was definitely the admin and particularly the transport planning. When I arrived, they insisted I confirm what flight I was on and then took 2 hours for the car to arrive for me once I was there. Twice when I was at the clinic it took over 1.5 hours for the car to come to take me back to the hotel. Each time, the clinic blame the Planning Team and the Planning Team say the clinic are organising it. I am typing my first draft of this review whilst still in Istanbul. I have one more day here and currently have no time for my final control appointment and no idea if they will be able to take me to the airport the following day at the time I requested. Having now returned home I can update this. It turned out my doctor was not there on my final day and no arrangements had been made for the final check THEY RECOMMENDED! I did have the check but only after a total failure of the Planning Team to do anything and me having to get my own Uber rather than the transfer they promise. Also to note, the airport transfer was a little late but ultimately not a particular problem. I have raised my issues repeatedly and talked to a variety of people within Dentakay. At one point they characterised the problems as “unsubstantiated”. Hopefully the new teeth will be worth it in the long run. I can’t detail all the issues in a relatively short review but because of them, I couldn’t positively recommend Dentakay in good conscience.