1Cover Travel Insurance
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A Regrettable Decision to Insure with 1Cover
You take out insurance for peace of mind hoping never to use it, but hoping if you do the insurance company will be fair and reasonable. 1Cover were not. We had to cancel our trip due to my wife having a serious accident. They initially 'accepted' our claim however after that point the whole experience was a long, drawn out and very frustrating. 1Cover seem to set out to make the process as difficult as possible. It took nearly two months and many, many emails to settle matters. No-one answers their phone or returns your call. You ask them to call and discuss matters and they won't. There's just an anonymous email exchange from agents that seems to push back on not paying legitimate claims, where costs were non-refundable and supported by receipts and documented evidence. It seemed clear they were intent on finding any reason not to pay out on our full claim and hope you would just accept a partial payout. Would not recommend and will never use them again