Marco Pierre White Restaurants
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Totally let down
Always enjoyed going here which is why I booked a special event here for my husbands 60th Was booked roughly 8 months prior with menu chosen ect 1st issue menu changed without notification plus increase by £10 a head plus nothing like previous menu only found out when tried to look at the menu ended up going up in person to resolve the issue after trying to communicate by phone and email A deposit was paid at time of booking with the balance being paid 4 weeks prior with a set spend limit Unfortunately issues with their kitchen equipment so party was cancelled two days before which I understand was out of their control but balloon clusters ect and cake ordered could not be cancelled but no chance of getting somewhere else sorted with just over 48 hours notice and guests had booked holiday ect So out of pocket for cake ect and all offered is 10%off my next Al a crate meal in the restaurant which previous week to the party I also had booked only to find out having got taxi ect there to be told that was cancelled also and I would not have travelled there had I know and they had my contact number I was refunded my party payment but out of pocket twice and the best they can offer me is 10% off another meal not the best customer service in my opinion