Marco Pierre White Restaurants
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Terrible!` just don't bother
We had an absolute shambles of an evening at this embarrassment of a venue. We spent £400 on our meal, the service was slow, the starters were brought out and we had to ask 4 times for one of our friend's starters to come, by that time it was 45 minutes later and he was still waiting and our mains had already started to come out. This is poor beyond belief. The toilets especially in the men's are disgusting, out of order cubicles and urinals were blocked and leaking all over the floor At 7.30 pm I wouldn't think this would be a late evening for a sitting. So we were shocked when we were told there was no prosecco how can a restaurant bar such as this which claims to be fine dining and sits in the higher tier price setting on food and drink, just simply run out at such an early time in the evening? So, we had to opt for a more expensive rose champagne instead as we had no alternative to toast our festive meal. We sat right in front of the kitchen, and still, our meals were late coming out and were incorrect. 3 guests had to return their plates to get the correct orders. our chairs and decor were so shabby and torn seating on every chair, its embarrassing even a decent pub doesn't have ripped decor you need to sit in. I also have taken photos of this as proof. As this was the first time we had come to Marco's restaurant and had a terrible time. I would like a full refund or to be compensated as we didn't enjoy our evening we had to constantly keep chasing for lost food, orders and missing drinks - our experience was poor. My thoughts are since 2018 as I have read other reviews since my experience you have known about these issues you have at your establishment and still after 5 years you have not rectified them - again, this is poor as you are not valuing your guest's feedback and experiences.