Xiamen Airlines
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EXTREMELY DISSATISFIED - AVOID AT ALL COSTS
My Paris-Seoul journey with Xiamen Airlines was nothing short of a nightmare. Without warning, they rescheduled my flight 24 hours before departure (MF826), forcing me to exchange 50+ emails just to receive minimal compensation for an overpriced last-minute hotel. After landing in Xiamen, we were inexplicably trapped on board for TWO HOURS, nearly missing our connection. The horror continued when I discovered they served food TWO MONTHS past its expiration date on the Xiamen-Seoul (MF871) leg - an inexcusable health hazard. The final straw? My luggage vanished upon arrival in Seoul, and attempts to contact their so-called customer service have been futile as they seem incapable of basic English communication or even responding to emails. For an airline operating international routes, their incompetence is staggering. Save yourself the headache and book with ANY other carrier - the slightly higher fare will be worth avoiding this complete disaster of an airline. Currently pursuing this with aviation authorities as this level of service is simply unacceptable. Rating: ⭐ (1/5) - Would give zero if possible.