Takeaway.com
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Dreadful
I couldn't get through to my local Indian takeaway on the phone so after 10 mins (on a Friday evening), I had a look online to see if I could order electronically. Takeaway.com popped up and allowed me to select my favourite thali box and amazingly offered me an 8:30 delivery slot just 40 mins later - much faster than the usual time. I was impressed! Then I realised I couldn't tweak the contents of the thali box (ie change the set menu naan and swap a lamb for a chicken dish which we normally did). Still it would be 40 mins earlier than usual. After an hour I called the takeaway to ask where the food was as it was late. I was told that Takeaway.com should never have offered me that delivery window and that they were seriously thinking of getting rid of the service as it over promised for customers and caused them endless problems. Because I'm a regular they arranged a special delivery but that's not the point. Takeaway.com is totally disconnected from me as a customer and has no role in ensuring that my food arrives to my specifications or on time. It's a bit of a let down.