Michaels Stores
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Bad Customer Service
Went to the Styertowne Clifton NJ store to purchase a 12 drawer utility rolling cart. When I got home to put the cart together, one of the parts was defective (screw holes didn't line up). Called the store back and was told to bring it back even though it was out of the box. This is where the fun begins... Associate named Rain called on their radio about the return which was out of the box and another associate came over and said they couldn't do anything because of that. It was left out of the box to show the reason behind the return. That 2nd associate calls the Mgr and she says there's nothing we can do and if I called the right store because there are 2 in the same town. I showed her my phone where I called before I came back and she says 'Oh yeah, that's our phone number"... DUH!! The Mgr asked if I was offered the warranty I said NO!! It's amazing that not one of these employees asked why I'm returning the item. All I wanted was an exchange and they made this very difficult to the point I got annoyed and just wanted my money back. Meanwhile the Mgr asked Rain if I purchased the item and Rain didnt give a verbal response but a dumb smirk...mind you, Rain was also in line in front of me purchasing something when I came into the store the 1st time. Reluctantly the Mgr gave me my refund, and I because of all this drama, I REFUSE this shop at this store again... Store 8357 1069 Bloomfield Av Clifton, NJ (not to be confused with Rte 3 W Store at Riverfront Center)