Travel Insurance Direct
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great follow up service
I've always bought TID and thankfully nothing has gone wrong in the past. This time I did have to make a claim and unfortunately I didn't have all the documentation the claim required. At first my claim was rejected, but luckily there was a customer service team which followed up and allowed me to explain my case in more detail. After which, they agreed to process my claim. I know why they need proper documentation but I am really appreciative they looked at my case on a singular basis and used their discretion to make the right decision! Will continue buying from them. Great value peace of mind. (Tip: if you have to go to hospital try and get a copy of the hospital report when you're there!!)