Vietnam Airlines
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Do not use this airline
We made a mistake and missed our flight from London to HCM city and we realize 1 hour before the departure. We called them and they said that there is nothing that they could do and that we have to call our agency. We assume our mistake and bought another ticket to HCM city thinking that we would be able to use all the rest of the tickets we paid for but they cancelled all of them because we missed the first one. They really did not care. It is so illogical, it is like if you pay in a bakery for 2 breads because there is promotion but after you pay you realize that you just want one and leave the other bread aside (even you paid for it) and the staff of the bakery comes and take the bread that you want to take home because it is both or nothing.