Builder Depot
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Bad bad bad customer service I received the wrong flooring and the…
I received the wrong flooring and the return process is a nightmare . Took them 9 days to collect the wrong item and deliver the correct one. I tried to get in touch to a manager to explain the struggle they will tell( not only once ) you a manager will give you a call but it won’t . I had twice a courier to come at the property to collect with little or no notice ( we do not live at the property as it’s being refurbished ) altough they knew the situation. Over 30 emails back and forth and god knows how many phone calls I had to make to resolve a not very complicated situation . People I spoke to over the phone were nice tough