JA
Japan Airlines
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Amazing customer experience in every way
Amazing customer experience at every stage of my journey ... great check in experience, great waiting lounge, great flight, great food, great everything! In particular, a very kind member of JAL ground staff was waiting for me when I arrived at Frankfurt Airport to guide me from one side of the airport to my connection at the other, to make sure I didn't miss my connecting flight. All the check in and ground staff and cabin crew were very kind and polite, making my journey to Japan an absolute pleasure, even in these difficult days of air travel. Thank you, JAL!