HA
Harney & Sons Fine Teas
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Never again
Great tea! HORRIBLE customer service. I ordered 3 bags of 50 sachets coming out to over $60. One of the bags was wrong so I contacted them the next morning to see if i could change one of the bags. Even though the order hadn't even been processed yet, they said changing my order is IMPOSSIBLE. They don't have a cancel order option, so I said screw it, just send me what I ordered. It's been WELL OVER A WEEK since I ordered and it STILL hasn't been processed. I tried calling to cancel my order and get my money back so I could go buy some other tea from a store but could only get an answering machine. I will never be doing business with H&S again. Which sucks because I really like their teas.