TruffleMagic
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Fair warning UK Buyers.. Item seized at the border
I ordered from TruffleMagic but the product did not arrive. As I had never dealt with this sort of company before, I was sceptical and my assumption was either a) they kept my money and did not send it.. or b) it was lost in transit (I did not pay for tracked shipping). I contacted them and was offered a discount code to order again, although I chose not to in the end and tried a different company instead. Cut to 2 months later, and I get a letter through my door from the police asking me to call them regarding "items seized by border force". They informed me that 2 packages had been seized addressed to myself (1 package from TruffleMagic, another from a different company) and would be destroyed. No further action was taken although they informed me that action would be taken in future if repeated. To sum up, although I did not receive the product, this at least proves that TM sent it. I have no issues with them as I accept the terms and risks of making the purchase. Their customer service was also very kind and polite which I am grateful for.