Marco Pierre White Restaurants
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Felixstowe - staff with attitude
Booked for afternoon tea for 10 people. Food and venue were good. Restaurant manager and another staff member were blunt and had attitudes. We continually had to ask for milk and hot water for the tea, if additional tea bags were required we would have to pay for them. For the gluten free sandwiches, one was just bread and butter. However, the biggest issue was at 3.05 when we asked to order drinks, the staff member turned away and sighed heavily and advised we had to leave by 3.30. This was then questioned with the restaurant manager who advised that the confirmation would show this time slot, it doesn't and when this was shown to her she sighed and walked off. So we were completely rushed as the table was required for a 4.30 booking. This was not true as the booking for was 5.30. Overall a venue which has potential but staff with bad customer service and attitudes. This has been raised to their general manager and we still await his comments.