Japan Airlines
View company profile →
They change our flights - we have to pay extra or not go!
Booked 6 months ago to get best prices. 5 days ago received email to say they are changing the flight times. Our flight home now leaves before our cruise ship docks so obviously we can't accept it. They want to charge us £1500 for a flight later that day even though it's not our fault. Options are only pay extra for flights or refund. Decide to take the refund - the agent can't add up so kept telling me an amount that was less than what we had paid. We went round and round - she went to talk to her manager and came back and said they weren't paying any more than the lower figure. I went through the maths for a final time and finally she got it. Appalling customer service - maybe we are lucky if this is now they behave before we have even flown!