Marco Pierre White Restaurants
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A ruined family Christmas meal.
After being seated at 5pm, we were served within 20 minutes and received our drinks almost half an hour later. our food didn't arrive until 1 hour and 40 minutes. after being greeted we were made aware there was no festive menu due to a delivery issue... but also no pinot grigio wine, no cottage pie and my neice ordered an appletieser which was replaced with an apple juice, but with no question to whether this was okay. on arrival, the food came out dead cold, the orders were wrong on many accounts (3 out of the 9 of us who ordered) so food was sent back for fresh dishes. my steak was filled with gristle and was not pleasant to eat, my partner's was tasteless and has since made her ill. my neice had a burger and although I understand beef can be served pink, the burger literally looked like fresh meat that hadn't been cooked. they didn't bring out our side orders until almost 20 minutes after bringing our mains out. thankfully the manager didn't ask us to pay a penny as we weren't prepared to as is, but considering we had visited before and the food and service was magnificent, it's a shame that I decided to take my family here for our Christmas meal this year. among all these issues were the absolutely atrocious toilet hygiene. every bowl of the women's loos were stinking dirty, the floors and walls were awful and the ladies of the family had nothing but complaints before we even sat down to be served. I would not recommend this place unless you're prepared for mediocre food and service for premium price.