Postoffice
View company profile →
Having sent for a replacement LPA (…
Having sent for a replacement LPA ( lasting power of attorney) I paid for a 48 HR tracked to my door. 24 hours on...had the dreaded sorry you were out card. Went online....arranged delivery to local PO. Got email saying pick up Wednesday. Turned up 1030am...have you got id...yes...thank you...it's not here. Come back after lunch. Turned up 1230....show me id.......again I did....nope it's not here. My solicitor pays a visit....I will not share his words he had with staff. 5.30pm I go back..Have you got ID? Yes but can you check if item here first. Nope I need ID....my name and address is on card....if it's here I will show ID . Sorry but I can't walk the ten feet to parcel shelf to see if it's there??? Show ID. It's not here. I can't blame staff as they are programmed to say these things.....however......what a managerial fudge bucket they are at head office. Even they must see the stupidness of this ID rule. Apparently ready for collection Wednesday...means it might be lost.....but it's my fault. Solicitors now taking over. Rant over thank you.