DENTAKAY DENTAL CLINIC
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Don't believe the positive reviews!
Edit: since posting this they have revoked my warranty until I remove this negative review! I had been looking at having my horrible teeth that made me so insecure done for yeaaars and finally... it was time!!! Initial contact was via WhatsApp and Instagram. Sent them my full mouth pictures and even went further to get a professional scan from the dentist so they had a better understanding of the condition of my teeth. Received a quote, and I was assured multiple times that the price is final unless they find something drastically different going on inside my mouth. Fast forward to Feb 2024, I land in Istanbul with my mum for support. Picked up by a very angry taxi man but nonetheless, hotel and transport both fine. Not great location hotel or quality but I wasn't there for leisure, so this was irrelevant to me. First dentist appointment day, I am collected from the hotel and taken to the clinic. We start by taking photos, a 3D scan and a very short inital consultation to go over what is I wanted to achieve, but wasnt gicen opportunityto share photo inspiration etc, they basically chose for me. Within the first hour or so, I am separated from my mother and taken into a quiet office (you'll read about these 'quiet offices / side rooms a lot on these reviews) where they told me I needed to pay £1500 more for the work originally quoted. Straight away I'm pissed, I had a tight budget and they've intentionally got me alone and put me under pressure to pay a larger amount that wasn't justified. Eventually after lots of haggling (on their side!) I decide I didn't come to Turkey for nothing and we settle in the middle. My dentist proposed he crown all 20 of my teeth with bridges!! I only had one tooth missing so it really they only warranted one bridge - and any decent dentist will tell you the same thing. The reason they want to use bridges is because they require less skill, and they are faster and easier to instal, which means they can get me out quicker and make more £$€. Anyway, I insisted. And when I say insisted, I mean I came toe to toe with my con man consultant and unenthusiastic dentist until they backed down and agreed to single crowns and only the one necessary bridge. I was given some plastic temporary teeth to wear after my teeth were shaved down, which surprisingly was the least traumatic past for me. The plastic temps were damaged by my dentist on instal, causing them to have a shark 'hook' on the tip of a big tooth and some holes in the back. This caused me to have the huge ulcers and swelling all over my tongue and lips. My mouth was in bits for months and months recovering from the temp teeth when I got home to the UK. My dentist didn't seem to care at all that my mouth was so sore and that I couldn't eat properly for a week! I even fainted in my hotel room from lack of nutrition and sugar from not eating - and when I told my dentist, he couldn't have cared less. In fact this was still a problem when I got home until I was pretty much healed at about 3 months post surgery. Instal day was a mess. Or shall I say night? Because I was the last one to leave the dental surgery at gone 9pm, along with my dentist). The first draft of crowns were too long for my mouth, so we had to send them back to the lab. Bear in mind this was at 4pm and I was flying home early AM the next day. I was worried to say the least. Finally I get a call around 7pm asking me to return and have the finals installed. Instal was traumatising and so painful. My denstist filled me up with so much local anesthetic thay I couldnt feel my lips for 2 weeks after I got home, and I swear that is not an exaggeration - I was terrified that he had damaged a nerve it was that bad. My dentist treated me like a RAG DOLL in his dentist chair - my jaw was pushed and pulled so hard to secure the improper crowns that I now suffer with excruciating jaw pain. One year later and I still have an incredible amount of jaw pain - it clicks all day long and is extremely misaligned. My gums bleed terribly all day long despite religiously keeping up with the maintenance they suggest such as water flossing, mouth wash, regular dental check ups etc. And just this week (only 1 year later bearing in mind!) my canine crown has cracked. I supposedly have a 10 year warranty which is reassuring but, it's no good if the clinic ignore your messages is it. So I have emailed them a formal complaint, fingers crossed I hear something back or I'll be left no choice but to seek legal advice. My last note: the clinic ask you to sign an NDA before you leave. This means you cannot honestly review them publicly. I refused to sign this and you can too. Oh and they want you to leave a positive review on google before you've even walked out of the door! Absolutely appalling way to run a business Dr Gulay Akay