Regis Salons
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Completely awful and rude staff!!!!
Regis, Birkenhead pyramids. Absolutely awful!!!!!! Had my hair done here couple of years back and still waiting for refund that was promised to me by head office. I booked in for a colour and cut and blow with the head of directors. I arrived at my appointment and all seemed well, Slight messing around even though it was all quiet but otherwise fine. I was not given the head director but a normal stylist and then was told the head director doesn’t do colour, just the cut and blow at the end. I was still charged head director prices and paid over £200. I discussed what I wanted with the young blonde girl which was a shadow root on my already platinum blonde hair to make it a bit more natural looking. We decided on a nice subtle brown shade. When she started she was taking sections of my hair and painting 5 inches from my root down to my ends all underneath. I thought this was odd and questioned it but she assured me it would look lovely and it’s what I wanted. I was polite and calmly waited until she finished. She washed, blew and cut my hair. It looked okay, More brown than I wanted and a lot darker than we had agreed on but thought it would be ok. Oh how I was wrong! When I got home and put my hair up later that evening to wash my face, The gravity of what she had done hit me. Majority of my hair was a dark brown with 2 inches of platinum ends, Not what I asked for and she had not done it to the very top half of my hair, so my hair at the time would cover the bottom. I looked like a skunk!! Blonde stripe of hair at the top and the rest dark brown with 2 inches of blonde ends. It was completely awful! I could never wear my hair up again in public!! She took advantage of my trust in her and me being on my phone the rest of the time answering emails. I called to discuss what had happened and was ignored. So I contacted head office and they made an appointment for me to see the manager of the Birkenhead Regis salon. Head office informed me that this would be sorted if I went to the appointment and a refund issued. I arrived at said date and time. I was ushered upstairs and was immediately questioned like I was in an interrogation room. I explained what I asked for and what had happened and was informed that nothing can or would be done and I was not entitled to a refund either!! I explained that I was in fact entitled to a refund and once again explained what happened once we were downstairs as the manager was trying to usher me out quickly. I wasn’t rude in any way, shape or form and calmly stated that head office said I would be getting a refund once I explained and showed my hair which even a passerby was able to tell it was ruined. She shouted at me and said “your just after money aren’t you” I was beyond appalled and very upset. The girl behind her who had ruined my hair just looked at me and smirked and it was then that I knew it had been done on purpose. Why? I have no idea but two years on and yes I have given it this long and been patient due to COVID, I am still waiting for my refund!! I still have all pictures and I am now going to sue for damages etc as well as my refund. Absolutely disgusting!! Do not go!! You will regret!!