Turner & George
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Christmas Delivery Spoiled, Unable To Reach Customer Services
At the end of October I placed an online order for Christmas. The order was delivered yesterday afternoon via DPD. When I opened the box the ice packs had melted. Although the box was coolish it was not cold. The sausages wrapped in paper were slimy, smelled funny, and had leaked into the box. The other items, including a chicken and beef fillet were vacuum packed. Having opened the beef fillet today it also smells funny. I have tried to reach Turner and George via telephone and email to confirm how long the items were in the box for and to discuss the smell but am unable to get through and their voicemail is full. I am reluctant to risk cooking the chicken given the temperature of the box and the smell of the other meat. At this late stage and given the pandemic we are likely to struggle to find an alternative for Christmas Day. Really disappointed as we are normally big fans of Turner and George, the staff in the shop are fantastic, and the produce is normally excellent.