GB Bank
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Avoid
Opened an easy access savings account on 21 Jan. To withdraw, you need to “authenticate” your linked bank account using a code they say they will send you in the post. By 29 Jan, this hadn’t arrived so I decided this wasn’t a bank I could trust. I therefore messaged them that day asking to exercise my right to close the account within 14 days with no strings attached as per their T&Cs. They replied on 1 Feb with a nonsensical “computer says no” response, saying I had to continue waiting an indefinite period of time for the authentication code to arrive in the post. Essentially, they decided it was appropriate to put me in a catch-22 position. I therefore raised a formal complaint on 1 Feb and this eventually led to them actioning my request to close the account but it took them till 12 Feb to do this. Please avoid. The interest rate is not worth this combination of antiquated methods and poor service.