Marco Pierre White Restaurants
View company profile →
Terrible food, terrible service …
We arrived as a party of 12 on Saturday afternoon for a prebooked meal. We were served drinks and ordered our food off the Christmas menu. Everyone enjoyed their starters. Unfortunately four of us had to send our food back including myself. As the rest of the party finished their food, we had to wait a further 40 minutes to have our food. Around this time while we were trying to order drinks a waitress said she couldn’t take our drink orders with no explanation as to why. A party member then went up to the bar to find out what the problem was. It was stated they believed some party members to be intoxicated and decided they weren’t going to serve us anymore alcohol. This most certainly was not the case. It became apparent the manager could not take criticism over the food and I believed it was taken personally. On top of the food being below average, the lager was flat. Serving lager in a bitter glass is not what you expect in this restaurant. In the end the night turned sour unfortunately where people became upset with the events of the afternoon. However the service we received was appalling from the time some of the food was sent back. We would have had far better quality service and food in Wetherspoons