Paddle
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Is customer service just run by bots? And terrible ones at that?
I own two pieces of software that Paddle is the vendor for, let's call them A and B. I want to cancel A. They send me a link for cancelation, and it's for B, which I do not want to cancel. I let them know, they say that "Software A" does not exist. I send them screenshots of Software A, showing it is indeed handled by them. They cancel Software B again. Rinse and repeat. This cycle continues with their constantly writing to tell me they successfully canceled the one I NEVER asked to be canceled. I am starting to suspect that bad bots are doing this, not actual humans, since any human could read the email messages pretty clearly.