Umi Tea Sets
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Good quality, great support!
I ordered a small, portable tea set in a container box (called “Japanese Small Tea Set With Travel Bag”) so that I can have a tea session with my friends when I am not at home. When it arrived, sadly the three small cups were missing because when it went through customs in Germany they opened the package to check it and forgot to put the cups back in. I contacted the support and received and answer super quickly only 4 hours later! They told me no problem, we will send you new cups and they also threw in a tea pet free of charge! They arrived and now I am happy with the complete set and also the tea pet, which I couldn't even find on the website, so it must be a very special one ;) I also tested the Tea set on a one month meditation retreat where I had about 2-3 tea sessions per day and me and my room mates absolutely loved the whole set. One should keep in mind that it only fits 180 ml (as stated in the product description), so when you fill it with water, don’t fill it up to the top. Leave some room or the water will spill when you insert the strainer with the tea. Overall I was very happy with my experience and especially the support, so thank you a lot for everything! I will definitely order some more tea goodies in the future from you :)