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It would have been a 1 star but the…
It would have been a 1 star but the customer service guy via email was quick to email updates about the order. i'm not a builder but for DIY for my business. Ordered Planed square edge timber (25x25mm) or 1 x 1 inch "specifically" due to the dimension - 66 metres worth. To be used as decorative cladding and to sit flush with 25mm cable trunking. Never had an issue from other suppliers in the past as have another business site with the same , due to stock availability ordered with this company. but to place +/- 5mm variance on something that's only 25mm to begin with isn't great. Low and behold the wood arrived and ALL of it is smaller more like 20/21mm! I have no time to send back and source another supplier as i'm closing my business very soon/ advertised its happening and all wood needs to be stained before this scheduled work. Now i have to deal with cable trunking that's going to stick out past the depth of this wood. Won't be using again.. but lesson learned - get what you pay for.