Japan Airlines
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Flying is more than an aircraft and good food.
We booked 7 sectors in JAL business class. Before we left there were five changes in flight times including one flight that would have taken off before we had arrived on the connecting flight. As a result of the changes we lost a day and a half in Tokyo. Our luggage was lost for three days on arrival in Sydney. We wasted the three days hunting for clothing as we were going a cruise. When we got home they lost our luggage again. Lastly there was a change of aircraft. So the seats were not as advertised. We were offered USD 125 compensation each by way of a card charged with the dollars. We asked their staff if they would work in the EU and were told yes. They don't work in the EU or south America. I have emailed various service centres around the world to get this sorted. I get promised resolution but then redio silence. Nothing and the cards expire shortly. Not a great experience.