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A wrong righted
I wrote a very scathing review of this company after they took money from my account without authorisation. Feeling I had nothing to lose, but not hopeful that I would get a refund, I wrote to their customer service department. They answered very promptly to say they were investigating. I thought I would hear no more but the next day I got an email saying they would refund the money. I still wasn't hopeful as they said it could take up to 15 days depending on the bank but two days later my £39.99 appeared back in my account. It shouldn't have left in the first place but fair play, they dealt with my complaint very swiftly and professionally and did the right thing.