Donald Russell
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Delivery issues
Only ordered twice from this company and both times DHL delivered to the wrong address. The first time after much chasing from me (they didn’t respond to the online messaging service so I had to call) I managed to get it redelivered and the lady was very helpful. The second time I had to go and collected it from the wrong address which was tiresome and embarrassing to say the least, I contacted customer services via the contact online form and I haven’t received a reply and it’s been a week. DHL are rubbish and I have no faith if I placed an order again it wouldn’t go to the wrong place again. Not sure why they don’t respond to the online contact us form and not sure why they continue to use DHL. Obviously I won’t be ordering from them again which is a shame as my family were keen to use them if the service and delivery had been better.