Marco Pierre White Restaurants
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Terrible service
We stayed at marco pierre White's Rudloe Arms Hotel in June and left a Panama hat. We called them as soon as we got home and asked them if they could return it. They were very difficult, told us to send a stamped address envelope and they would send it. They ended up sending it to someone else completely despite us sending a first class self addressed package envelope. The other person kept the hat and after 6 weeks they eventually sent it back to the hotel. The hat had been completely ruined. It had been put in a washing machine and dryer, shrunk and couldnever be worn. This was totally the bad service and fault of the awful reception manager and staff. At one point they offered us a £4 payment for the postage as the hat had been kept by another customer. The staff at Marco Pierre White's are incompetent and rude. We wrote a letter to MPW and he did not even reply. Terrible service, never go again