Optima Legal
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Disorganised & Unprofessional
At first it all appears smooth sailing due to the impression given by the online tracker; however, I then received request for documents which had already been submitted and tracked by their platform. Optima Legal then decided to leave it to the last minute to raise a redemption statement request with a bank at 18:30 on a Friday, for a remortgage application that had to be completed by COB on the following Monday. By Optima Legal’s own admission it takes 2-3 working days to process at the bank, therefore it was inevitably not completed in time. This resulted in me having to fork out over £1,300 extra, as was moved to a standard rate on my existing mortgage. I then receive a phone call on the Monday from Optima Legal asking first “Why I need a remortgage” (something you should know from the application already or be asking three months ago when first submitted) and then when asked why they have left this to the last minute, I was told “Because we are too busy”. Don’t take on the work if you aren’t capable of delivering. Cowboys.