training.com.au
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Misleading information
I enrolled in a course through training.com.au with Health courses Australia. I specifically told them that I was looking for a course in counselling with no written assessments as I would not have time to complete them due to work. I was told everything I wanted to hear from Health courses Australia so I can enroll. I was told that there are no written assessments onl6 exams in the end and the rest was all practical, hands on. When I started the course I relised that the course was only written assessment based. I called them and they said that they don't know anything about it and that they would ask the girl that I talked to to find out. They then contacted me saying that nothing of what I said ever took place (the same people that said they didn't know anything about this) and that they would send me the recordings of my phone calls to confirm. The recordings they sent me were from the enrolment process (terms and conditions I had to agree to) and said that they don't have previous recordings. The previous phone calls in question were the ones that convinced me to move forward and enroll since I was reassured that all will be as I requested. They did not reimburse me as I had asked them to do due to misleading information and I was left feeling powerless in front of a company and their staff who chose to lie about what they had done instead of facing their mistakes with a sense of honour.