Postoffice
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Rude employee Pitshanger Lane Post Office
I went to the Pitshanger Lane Post Office and there was only one employee. She was a middle age Indian lady. I went to the counter and told her I have 2 items to collect. I showed her the QR code from the email I have received. She went away and then came back with one package. I said i have received emails that my 2 packages is ready to collect. She then rudely said to me “ you are not listening “ when i was asking more question as to why the other package is missing. I then asked her whether she look through the pile and she again rudely said to me “ are you telling me that I am not doing my job properly “. This is not an acceptable behaviour and I am dissapointed with the service. She keeps saying that she doesn’t know and she is only the middle person, trying to push the responsibility away. She doesn’t understand from a customers perspective that we need to ask more questions as we are expecting a package when we received an email telling us to collect. So we get anxious and want to understand more. However, she was really rude, unprofessional and show no empathy which is unacceptable. I am shocked and frankly speaking, disgusted about how she handled the situation. I am upset about the whole situation.