Vietnam Airlines
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Below Average Unfortunately
he Vietnam Airlines international flights from Australia (Sydney to Frankfurt and return) receives an above average 3.5 out of 5 star from me for the on-board flight experience which is OK for what is still a budget airline however if you think that you may need to possibly make changes to your booking then I have to really insist (in order to keep your sanity) that you proceed with another airline. I had made numerous, yes numerous, frustrating (for me) calls and emails to change flight details mostly without success. Put simply Vietnam Airlines will no make any changes on the phone without an email whereby they do no respond back to you on then you have to get on the phone again (waiting for up to 90 minutes) and start the process over and over again. I even approached the customer service counter at Ho Chi Minh airport for a simple change which took approximately 30 minutes.