L. Joseph

L. Joseph

Member since Invalid Date
1
Review
5.0
5 out of 5 stars
Average rating

Reviews by L. Joseph

UM

Umi Tea Sets

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5 out of 5 stars

Excellent customer service and nice products.

If you are ordering from the United States, be aware of time zone differences and that shipping from south China may take a couple weeks. That said, I happened to be looking at the site one evening (which meant it was during Umi Tea Sets' business hours) and a representative opened a chat window to ask if I needed help, then offered me a 10% off discount code. I received prompt confirmation of the order and had package tracking information within 24 hours. I am extremely pleased with the Yixing zisha pot I ordered. It was packed with great care and came in a silk bag and sturdy presentation box. Umi Tea Sets also accidentally shipped me a nice glass tea pot I had *not* ordered. When I notified them, they offered to investigate what happened, then told me to keep the second pot as a gift.