The Skinny Food Co
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Customer service could be better initially.
Damaged goods and goods sold past best before date and non existent customer service at first point of contact so would not recommend. Was waiting all week for a resolution so there’s not been any urgency to resolve the issue to be honest. However… after a painful exchange of emails with N*** being repetitive and ignoring a simple request to replace or refund I decided to reach out direct to the company which I shouldn’t have needed to. I’ve changed my review here to 3 stars from 1 because my issue was resolved finally by J**** and they went above and beyond to be fair and has restored faith in using the company again. What a difference from the first week with N*** to today having a conversation and speedy resolution. I think customer service from the others needs to be improved on and better quality control on what is put in the orders but will use again and happy to give 5 stars in the future as the products are great. The experience with the first person was painful and a complete waste of my time it’s astonishing, absolutely would suggest re-training due to the responses received. Thanks you